Effective and reliable sales lead generation starts with a satisfied customer that was impressed with how you treated them, listened to their needs and how you matched their needs to your products or services.
First impression counts a lot and is remembered too well by customers who are treated with respect and dignity. It is about building rapport and trust and if you gain their trust you have gained a foothold in their belief that you are a person to be relied on and not just after their money. Buying from you then will become a pleasant and rewarding experience that will make them want to come back.
Build a base of satisfied customers
It is a fact that satisfied customers become loyal users of your product or service. They come back to purchase the same item and inquire about other products or service that you have. They will rely on your advice, trusting that you will always give them the best and what is suitable for them.
Satisfied customers bring along their friends or relatives and introduce them to you. They in turn provided you treat them the same way as you treated those who referred you to them will bring along their own friends and relatives too.
Word of Mouth Advertising
Customers who are happy with how you treat them, impressed with the quality of your product, the quick and efficient service will be your walking advertisement. They will spread the word that your establishment is good, the sales people are courteous and responsive, you have high quality products that are reasonably priced and whatever accolades that they can think of. Such high recommendation will drive customers to your door.
After Sales Customer Service
Don’t turn your back at your customer when they have handed their cash to the cashier or after their credit card had been swiped. Be there to thank them when they received their purchase and if you can, walk them to the door inviting them to come back just like a gracious host. And if they have complaints about their purchase, assure them that it will be addressed immediately if it is still within the warranty period. If not, you will be there to assist them in whatever way you can that is within your authority.
Satisfied customers are the most effective and reliable sales lead generators, they come back to patronize your products, refer you to friends and relatives and spread the word that your company has great customer relations, great service, great reasonably priced products and services that matched their needs.